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Redesign of the system for radios provisioning - NDA
Project type
Backoffice web application
Role
Solo UX/UI Designer
Problem statement:
The existing radios provisioning application used by a company suffers from usability issues, and lack of efficiency due to a user interface displayed on a small screen. Employees face challenges in configuring and managing radio devices for various purposes, leading to delays and errors in the everyday work of the users.
Objective:
To redesign the radios provisioning application with a focus on improving user experience, enhancing efficiency, and ensuring seamless device configuration.
Results
Improved efficiency:
Reduction in the time required for radio device provisioning and configuration.
Decreased error rates:
The streamlined workflows and clearer status indicators contributed to a decrease in provisioning errors and connectivity issues.
Modern aesthetics:
Adopted a modern and visually appealing design language with a clean and intuitive interface. Utilized a color scheme that enhances readability and signifies different device statuses.
Responsive design:
Ensured the application is responsive, allowing users to operate on the different screen sizes.
New feedback mechanisms:
Incorporated new feedback mechanisms, to inform users about the success or failure of provisioning actions.
Introduction:
This UX case study outlines the process of redesigning the system for radios provisioning for a public safety organization. The objective of this project was to create an intuitive, efficient, and reliable system that streamlines the provisioning of radios used by radios administrators. The redesign aims to enhance user experience and increase user productivity.
1. Research phase:
1.1. User interviews: Conducted interviews and with dispatchers, and administrators to understand their workflows, pain points, and specific needs when managing radios. Gained insights into how the current system falls short of meeting their expectations.
1.2. User flow analysis: Analyzed and documented the existing processes for radios provisioning, noting pain points, bottlenecks, and areas for improvement. Analyzed the frequency of common tasks and identified critical functions that need to be easily accessible.
2. Ideation phase:
2.1. Information architecture: Designed a new information architecture that prioritizes frequently used features and simplifies navigation. Introduced a dashboard that provides a comprehensive overview of the provisioning status of devices.
2.2. Feature prioritization: Collaborated with the team to prioritize features based on user research and product owner goals. Balanced technical feasibility with the impact on user experience.
3. Design phase:
3.1. Wireframing and prototyping: Created wireframes of the new system's interface, outlining the layout, interactions, and user flows. Conducted internal reviews and gathered feedback from stakeholders to iterate and refine the wireframes. Developed interactive prototypes to simulate user interactions and validate design decisions.
3.2. UI design: Implemented a visually appealing and consistent user interface that reflects the organization's design system while ensuring readability and usability. Chosen color schemes, typography, and icons that enhance the system's usability and legibility.
4. Testing phase:
4.1. Usability testing: Conducted unmoderated usability testing sessions with volunteers within the company. Evaluated how well the redesigned system works and identified any usability issues.
4.2. Iterative improvements: Incorporated feedback from usability testing and iteratively improved the design based on user input.
5. Development phase:
Collaboration with development team: Worked closely with the development team to ensure the design is implemented correctly and that the interactions are seamless and efficient.
Conclusion:
The redesign of the system for radios provisioning resulted in a user-centric solution that met the needs of administrators and dispatchers. By conducting thorough research, incorporating iterative design processes, and collaborating closely with stakeholders, the new system streamlined radios provisioning, leading to improved workflow which increased efficiency and decreased user errors.
