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Redesign of an e-commerce management system

Project type

Backoffice application


This UX case study presents the process of redesigning an e-commerce management system used by online retailers to streamline their process orders. The goal of this project was to enhance the user experience for e-commerce administrators and store owners, leading to increased efficiency and improved decision-making.

1. Research phase:

1.1. User interviews and surveys: Conducted phone interviews with the end user's representatives to understand their pain points, needs, and objectives. Administered surveys to gather quantitative data on user satisfaction and identify areas of improvement.

1.2. Competitor analysis: Analyzed competitor e-commerce management systems to identify best practices, successful features, and potential differentiators. Compared user experiences to determine areas where the existing system falls short.

2. Ideation phase:

2.1. Information architecture: Redesigned the information architecture to ensure the system is organized in an intuitive and user-friendly manner. Streamlined navigation and restructured menus to reduce the cognitive load on users.

2.1. Feature prioritization: Collaborated with product owner to prioritize features based on user needs, business goals, and technical feasibility.

3. Design phase:

3.1. Wireframing and prototyping: Created low-fidelity wireframes to visualize the system's layout and interactions. Conducted feedback sessions with product owner to iterate and refine the wireframes. Developed interactive prototypes to validate the user flow.

4. Testing phase:

4.1. Usability testing: Conducted usability testing with the volunteers within the company. Identified pain points and areas for improvement.

5. Development phase:

Collaboration with development team: Worked closely with the development team to ensure the design was implemented correctly and that the interactions were smooth and efficient.


The redesign of the e-commerce management system led to a more user-centric and efficient platform for online retailers. By conducting thorough research, involving stakeholders in the design process, and prioritizing features based on user needs, the new system empowered e-commerce administrators to manage their businesses more effectively, improved decision-making, and enhanced user satisfaction.

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